Connect your social accounts
Connect a brand to your social channels, see which platforms Genfeed can schedule to, and fix a connection that needs reconnecting.
Read the guide, then turn it into a concrete plan for your brand.
Connected accounts are the channels a brand publishes to. Connections belong to a brand, so each brand can publish to its own accounts.
Connect an account
- Select your brand, then open its settings and choose
Connected accounts
(
/{orgSlug}/{brandSlug}/settings/connected-accounts). - Choose Connect account.
- Search or browse the platform list, grouped as Social networks, Video, Communities, Creator and Advertising.
- Approve access on the platform's own sign-in screen. You return to Genfeed when it finishes.
For Twitter, Instagram, TikTok, YouTube and LinkedIn, Genfeed first asks Import existing posts? Choose Import posts to bring in the account's recent post history, or Skip.
Platforms you can connect
The connect dialog offers: Twitter, Instagram, Facebook, LinkedIn, Threads, YouTube, TikTok, Restream and Fanvue, plus Meta Ads and Google Ads for advertising. Threads shows "Not available yet" until it is ready on the server.
What you can schedule
Connecting an account and scheduling to it are separate. Scheduled publishing is supported for YouTube, TikTok, Instagram, X (Twitter) and LinkedIn. Facebook and Threads can be connected, but are not available as scheduling destinations today.
Check status, reconnect or disconnect
The accounts table lists each Account, its Platform, Status and Actions. An account shows Connected, or Needs reconnect when the platform has revoked or expired the authorization. Choose Reconnect for the account to authorize it again, or Disconnect account to remove it. Each account also has a settings dialog with Health, Import and Posting times.
Who can connect accounts
Connecting uses the signed-in person's access to the platform account. Members need access to the brand to see its connected accounts.
Troubleshooting
- Needs reconnect: reconnect the account; the platform expired or revoked the token.
- The platform is missing: it is not offered yet; see the list above.
- Posts are not going out: check the brand's Publishing settings. With the approval gate on, nothing publishes until you approve it. See The approval queue.